Return&Refund policy

RETURNS

If you are not completely satisfied with your purchase, or the product is found to be defective, you may return the item to us in its original condition within 14 days of receipt.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If a product is faulty or damaged we will cover the costs of the return and the cost of delivering a replacement.

Non-returnable items include incorrect products purchased and damaged products through customer mishandling.

Please email (contact_email@example.com) to start the return process. Please include the following information:

  • Order number;
  • Video or photo of the faulty product (if applicable);
  • Contact telephone number;

REFUNDS

Processed refunds are completed within 5 business days. Refunds will be issued based on your original form of payment.

For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.

CANCELLING ORDERS

Items already shipped are not reversible, and must then be returned for a refund (please see the “Refunds” section above). Please note that the cost of this return has to be paid by the customer.